International Shipping

At this time, international shipping is available for roasted coffee beans only.

Coffee equipment, liquids, cosmetics, and other items cannot be included in international orders.

Shipping Time

Orders are usually shipped within 3 business days after payment is confirmed.

Business days are Monday to Friday, excluding Japanese national holidays and our store holidays.

Delivery times vary depending on the destination, shipping carrier, customs clearance, local delivery conditions, weather, holidays, and other circumstances beyond our control.

After your order has been shipped, please refer to the tracking information provided by the shipping carrier for the latest delivery status.

Customs Duties, Import Taxes, and Fees

For international orders, customs duties, import taxes, clearance fees, and any other charges imposed by the destination country or region are the responsibility of the customer.

These charges are not included in the product price or shipping fee unless otherwise stated at checkout.

We are unable to estimate or guarantee the amount of customs duties, import taxes, or local fees that may be charged upon delivery.

Customs Clearance

International shipments may be inspected by customs in the destination country or region.

If additional information is required for customs clearance, the customer may be contacted by the shipping carrier or local customs office.

Delays caused by customs procedures are outside of our control.

Shipping Restrictions

We may be unable to ship certain products or orders depending on the import regulations of the destination country or region.

If we determine that we are unable to ship your order due to shipping restrictions or local regulations, we may cancel and refund the order before shipment.

Incorrect Address, Refused Delivery, and Unclaimed Packages

Please make sure that your shipping address, name, phone number, postal code, and email address are correct before placing your order.

We are not responsible for delays, failed delivery, return shipping, or additional charges caused by an incorrect or incomplete address.

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, refusal to pay customs duties or import taxes, or failure to receive or collect the package, we may not be able to issue a refund.

Because coffee is a food product, returned items may not be eligible for resale or refund, even if the package is returned to us.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged packages, please keep the outer box, packaging materials, and product items, and send us photos of the damage.

We will review the situation and assist you as much as possible according to the shipping carrier’s investigation and policy.